Introduction: When your pet faces a veterinary emergency, every moment counts. To offer swift and efficient care to critical cases, Mission Veterinary Clinic operates on a walk-in-only basis, employing a triage system. In this article, we will explore how Mission Veterinary Clinic functions, including the triage process, the significance of upfront deposits for critical cases, and why clients may experience wait times even during seemingly quiet periods.

Triage: Prioritizing Cases based on Urgency At Mission Veterinary Clinic, we follow a triage process that ensures pets receive prompt attention according to the severity of their condition. This means that clients are not served on a first-come, first-served basis. Instead, our dedicated veterinary team assesses each case's urgency to determine the order in which they are seen. Critical cases requiring immediate care and intervention are given the highest priority.

Upfront Deposit for Critical Cases: To ensure the efficient management of critical cases and provide immediate care, Mission Veterinary Clinic requires an upfront deposit of $1500 for cases that are classified as critical during triage. This deposit serves to cover the initial costs of diagnostics, treatments, and essential stabilization efforts required to address life-threatening conditions. By requesting a significant deposit, we can ensure that our clinic is equipped with the necessary resources to handle critical cases promptly, even before the full treatment cost is determined.

Waiting Despite Appearances: It is not uncommon for clients at Mission Veterinary Clinic to be asked to wait, even when the clinic may appear calm. This situation arises because our veterinary professionals are dedicatedly attending to critical pets in the treatment area. These patients require immediate attention, continuous monitoring, and potentially life-saving interventions. While the waiting room may seem quiet, our focus on critical cases may lead to a delay in attending to less
urgent cases, resulting in wait times that can be misleading.

Transparency and Communication: At Mission Veterinary Clinic, we understand that waiting periods can be frustrating for clients. That's why clear and effective communication is paramount to us. We strive to inform our clients about our triage process, the significance of upfront deposits for critical cases, and the potential wait times they may experience. By
explaining the reasons behind these policies, we aim to foster understanding and reassure clients that their pets' well-being is our utmost priority.

Streamlined Patient Flow: Despite occasional wait times, our triage system and upfront deposit policy enable a streamlined patient flow within Mission Veterinary Clinic. By prioritizing critical cases, we ensure that pets with life-threatening conditions receive immediate attention and intervention, minimizing the risk of further complications. Simultaneously, our dedicated team remains committed to providing care for less urgent cases as soon as resources become available.